Timespace service process information
All Timespace returned products are serviced or repaired at Timespace headquarters in Huntingdon, UK by our experienced Engineers under ISO9001 process control.
Our returns database enables us to track products through the service process. All service work undergoes a full production test and soak test prior to its return. All products are uniquely identified by serial number which allows us to maintain full history from first manufacture.
Items can be repaired, serviced or upgraded. This includes an update to the latest firmware, battery replacement and hardware modifications as well as cartridge upgrades.
Q. How do I return a product?
Please check with your supplier before returning a product directly to Timespace. Please ensure all returns are suitably packaged.
Q. What information do Timespace require?
If returning directly to Timespace, fill in our brief Service single item or multiple item return form and enclose form with shipment. The form provides Timespace with vital information required to efficiently book-in and repair your return. Refer to returns form for Timespace Service address.
Q. Do I need a returns number?
No, however please take a note of the product serial number prior to return and keep as your reference.
Q. How much will it cost?
Timespace operates a fixed price repair system. Please contact your supplier for latest prices.
Q. How long will it take?
We aim to complete repairs within 2-3 weeks of receipt at Timespace.
Q. How can I contact Timespace about repairs?
Timespace Service enquiries can be made via firstname.lastname@example.org, please include the product serial number as a reference.