Q. Do you have guidance on how to use the disks in the DVRs?
Yes, Timespace has produced a Hard Disk Cartridge Best Practice Guide which can be downloaded here.
Q. How can I play .oba files?
OBA files are unique to the Timespace X100 DVR. PCLink100 is required to play this type of footage file.
Q. How can I play .xba files?
XBA files are unique to the Timespace X200/X300/V400/V500 and K200 series DVRs. PCPlayer is required to play this type of footage file.
If you have been sent some footage and require the correct player (as above) then you should request this from the originator of the footage. Failing that, the player can be purchased from us directly by sending an email to email@example.com with your name and company details.
Q. Where can I get Timespace software from?
Timespace software is only available to our systems integrators, distributors and law enforcement. Our software is only available on CD and cannot be downloaded or emailed. If you require updated software please contact the original supplier or email firstname.lastname@example.org
Q. Do you sell cameras or power supplies?
Not directly, our systems integrators can cater for all your needs, including power supplies, cameras, GSM/LAN/3G equipment and many more accessories.
Q. I have some Timespace equipment that needs repairing, what shall I do?
The first step would be to confirm the fault with technical support using the email link below enclosing a description of the fault and detailed information. For further information on returning items go to our service page
Q. How can I export footage to CD so a 3rd party can view it?
Please see PCLink manual for further details;