Technical Support information
Timespace products are accompanied by comprehensive Technical Manuals – see individual DVRs
From our facility in Huntingdon, we provide technical support by phone and email for all users of our products. Contact us for information
Timespace service process information
All Timespace returned products are serviced or repaired at Timespace headquarters in Huntingdon, UK by our experienced Engineers under ISO9001 process control. It is Timespace’s policy to repair all Timespace products ever manufactured where possible.
Our returns database enables us to track products through the service process. All service work undergoes a full production test and soak test prior to its return. All products are uniquely identified by serial number which allows us to maintain full history from first manufacture. Products serviced by Timespace from autumn 2019 will be fitted with a Timespace logo hologram label.
Items can be repaired, serviced or upgraded. This includes an update to the latest firmware, battery replacement and hardware modifications as well as cartridge upgrades.
Q. How do I return a product?
Please check with your supplier before returning a product directly to Timespace. Please ensure all returns are suitably packaged.
Q. What information do Timespace require?
If returning directly to Timespace, fill in our brief Service return form and enclose form with shipment. The form provides Timespace with vital information required to efficiently book-in and repair your return. Refer to returns form for Timespace Service address.
Q. Do I need a returns number?
No, however please take a note of the product serial number prior to return and keep as your reference.
Q. How much will it cost?
Timespace operates a fixed price repair system. Please contact your supplier for latest prices.
Q. How long will it take?
We aim to complete repairs within 2-3 weeks of receipt at Timespace.
Q. How can I contact Timespace about repairs?
Timespace Service enquiries can be made via contact support, please include the product serial number as a reference.
